FAQ

Q : Is our pottery food safe?
  • A : Tes, all of our pieces, including vases, are made with food-grade material and fired in a high fire temprature cone 8 gas kiln.
Q : Do you offer pottery lesson?
  • A : Yes, from time to time we offer ottery lesson inside and outside of our studio. for 3 week wheel throwing course, you can check periodically under workshop in our website to see the schedule for the month, outside of the studio workshop is going to be announced 2 weeks before the event, usually takes place at our store, Unearth Gandaria, with 15 people in each session.
Q : Do you have a store I can visit?
  • A : Yes, our store Unearth, located on the second floor of 1/15 coffee Gandaria. Jl. Gandaria I No. 63 South Jakarta.
Q : If the items I want, is out of stock. When will it be available?
  • A : The items usually are being restocked in 2-3 weeks, please do send us an inquiry about the item and our team will notify you once the item become available.
Q : What is your estimated shipping time?
  • A : For orders going out of Jakarta, the items will be sent in the same day using sameday by Gosend Service (last payment at 2 PM, if we receive the payment after 2 PM the items will be sent on next day).
  • for orders shipped within the country, it will take for to seven business days after the payment has been made.
Q : Do you ship Internationally?
  • A : Yes, we do. our website doesn't calculate international shipping cost automatically. so we will send a separate addional invoice for International shipping after you place your order.
Q : Do you have a Gift Certificate?
  • A : Yes we do. offer gift voucher, ranging from IDR 500.000 - IDR 2.000.000 please inquire if you have any questions.